Please e-mail us with any concerns about your purchase
Returns must be received within 7 days from receipt of Goods
Postage is only refundable if the item is faulty
Wigs, Masks and Hats may not be returned due to hygiene reasons
Made to order costumes or mascots are non refundable
Non faulty goods will only be accepted if they are returned unworn and in the original packing, if you wish to return your purchase please e-mail us first to obtain a returns reference number and full returns address
We recommend that you use recorded delivery for any returns
Postage costs are non refundable
All prices are inclusive of VAT
Children’s items are exempt from VAT
Fancy Dress Code does not disclose buyer’s information to any third parties. Online payment can be made using your credit card, and the transaction is processed by PayPal. If paying from your PayPal account the payment is cleared straight away
We do not store credit card details, nor pass them on to third parties. Customer credit card details are processed by PayPal. Credit Card details taken over the phone are entered onto PayPal Virtual Terminal while the customer is on the phone, and Credit Card details entered onto the site by the customer are directly processed by PayPal. Either way, Fancy Dress Code does not hold any records of customer Credit Card details.
Customer address, email address and telephone numbers are solely used to process the order and are securely stored in our records in case we need your details in the future, to assist a returns issue. These details are not passed onto any third party, apart from our couriers, in order that your product can be delivered.
The website is protected by the latest 256-Bit Encryption Software, meaning entering your credit card details on this site is safe, and can not be intercepted by third parties.
Frequently asked Questions - FAQ’s
What happens if a purchase is out of stock?
If an item you have purchased is unexpectedly out of stock you will be informed quickly so you can choose an alternative or obtain a Full refund
Can I collect my purchase in Person?
Unfortunately this is not possible as we are an online store only
How do I enter my Discount Code?
If you have a discount codes please enter it AFTER the checkout process to qualify for your reduced payment details.
What should I do if I have bought the wrong size?
You should contact us immediately by e-mail and follow our returns policy. Size guides are given for all our costumes so please check carefully before purchasing.
Fancy Dress Code makes no representation or warranty of any kind (express, implied. Or statutory) in relation to this website or its content and Fancy Dress Code excludes (to the extent permitted by applicable law) all such warranties.
The content contained on this website is provided for general information only, any advice or information received through this website or its content should not be relied upon as being correct or accurate. It is your obligation to verify independently such matters from primary sources of information and by taking specific professional advice. You must not rely on the content or associated service of this website to do this for you.
To the extent permitted by law, Fancy Dress code excludes all liability in contract, tort (including negligence) breach of statutory duty or otherwise for any costs, losses, claims, damages, expenses or proceedings (including special, incidental or consequential loss or damage, loss of profits and wasted management time) incurred or suffered by you arising directly or indirectly in connection with this website and its content including any loss, damage or expense arising from but not limited to any defect, error, imperfection, fault, mistake or inaccuracy with this website, its content or associated services or due to any unavailability of part or all of the website or any content or associated services.
This website contains material submitted and created by third parties, Fancy Dress Code excludes all liability for any illegality arising from error, omission or inaccuracy in such material and Fancy Dress Code takes no responsibility for such material.
This website also contains links to other websites which are not under the control of and are not maintained by Fancy Dress Code. Fancy Dress Code makes no warranty or representation as to the accuracy completeness or fitness for purpose of any material on these sites. Fancy Dress Code provides these links for your convenience and does not necessarily endorse the material on these sites. In the event you purchase or obtain goods or services from a third party then your acquisition of such goods or services will be in accordance with the third party’s terms and conditions and Fancy Dress Code will have no liability to you in respect of the same.